We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Prior to entry into The Wiltern, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.
Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.
What kind of COVID-19 test is considered a diagnostic test?
A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.
At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.
I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?
Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.
How soon to the event date should I take a COVID-19 diagnostic test?
For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.
A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?
When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.
I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?
When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.
Will I have to wear a mask?
Per the Los Angeles County guidelines masks are mandatory regardless of vaccination status, unless actively engaged in eating or drinking.
What is your bag policy?
To reduce staff contact with guest belongings, note our new bag policy:
Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5", does not need to be clear)
Do I have to wear a mask?
Per the Los Angeles County guidelines masks are mandatory regardless of vaccination status, unless actively eating or drinking.
Where is The Wiltern located?
We are located at 3790 Wilshire Blvd, Los Angeles, 90010 on the corner of Wilshire Boulevard and Western Avenue in Koreatown.
Fun fact: The Wiltern was named as a combination of Wilshire and Western.
Where can I park?
There are several parking lots in the area. The most convenient lot is the Ralphs parking structure adjacent to the venue. Enter from Oxford street and only through the north entrance - not the Ralphs entrance. We do offer Wiltern Underground parking for certain shows.
Where can I purchase tickets to your events?
You can purchase tickets at www.Wiltern.com, www.LiveNation.com or charge by phone by calling Ticketmaster at 1-800-745-3000. You can also purchase tickets at our box office on show nights. The box office accepts cash, Visa, MasterCard, American Express and Discover. Tickets purchased at the box office have a $5.00 service fee per ticket.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
Is there an age limit to come come to your shows?
No children under five (5) years of age will be admitted. Insomniac shows only allow patrons ages eighteen and up (18 ) into the venue. You must have a valid photo ID.
When is the box office open?
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at the Wiltern will be open on day-of-show only.
If you’re looking to purchase tickets, we ask you to visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information. We look forward to seeing you at our next show at the Wiltern.
The show I bought tickets for got cancelled. How do I get my money back?
If a show cancels, please contact point of purchase for a refund. If tickets were purchased on Ticketmaster or LiveNation.com, you will get an automatic refund to your original payment method.
I have tickets at will call. When can I pick them up?
Ticketmaster Will Call opens at door time. Artist/VIP guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!
What is the fast lane pass?
A fast lane pass allows you to skip the general admission line. This service is not offered on every show. Please check Wiltern.com or call 213-388-1400 to find out when you can purchase fast lane passes.
When offered, fast lane passes can be purchased online along with your ticket at Wiltern.com or Ticketmaster.com for $10.00 or for $15.00 at the box office night of the show.
Do you have an elevator?
Unfortunately, given the age of our building, we do not have an elevator. We do offer accessible seats on the main floor. You can purchase them on Ticketmaster.com or LiveNation.com or call 213.388.1400 if you have any further questions.
Do you have seats at The Wiltern?
The loge and mezzanine sections are entirely seated. The main floor is standing room or seated depending on the type of show.
How can I find out set times for the show I am coming to see?
Call 213-388-1400 and follow instructions to find out the show schedule. Set times are subject to change.
Can I take public transportation to The Wiltern?
The Metro Purple Line stops right across the street from The Wiltern at the Wilshire/Western station and connects with Downtown LA, Union Station and the Metro Red Line (to Hollywood). Metro Purple Line operates until midnight on weekdays (Sunday to Thursday) and 2:00AM on weekends. Please check metro.net for the most up to date information.
What can I bring to the show?
Bring yourself, your ticket, your friend and your photo ID!
What am I not allowed to bring to the show?
Among the items not permitted to shows are: bottles, cans, weapons, lasers, large bags or backpacks, posters, stickers, cameras with detachable lenses, audio/video recording devices, tripods/monopods, alcohol, drugs and illegal substances.
The Wiltern offers a coat check service inside the ticket lobby.
Large backpacks – as well as any personal protection items (pepper spray, pocket knives, etc.) – are required to be left at coat check before entering the venue and can be retrieved upon departure. There will be $5.00 service fee for coats but no fee for personal protection items.
Can I drink/eat at The Wiltern?
We serve alcoholic and nonalcoholic beverages along with concession items such as popcorn, chips, pizza, burritos and nachos.
Can I leave the venue and come back in?
In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back to the show.
Where are the restrooms located?
Restrooms are located in our upper and lower lobby. Accessible restrooms are located on the main floor.
Is smoking allowed at The Wiltern?
Smoking is permitted only on the smoking patio located on the south west side of the building.
Do you have a Lost and Found?
Please call us at 213-388-1400 and leave a message with your phone number and/or email address. We will contact you if we have found your lost item.
Premium Upgrades vary from show to show based on availability and include any number of amenities that The Wiltern offers. Please email WilternPremiumSeating@LiveNation.com if there is something specific that you are interested in or to learn more.