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FAQ

Covid-19 Information
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For the latest safety guidelines, please review our enhanced venue protocols at www.wiltern.com/safety-guidelines.

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

Where is The Wiltern located?
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We are located at 3790 Wilshire Blvd, Los Angeles, 90010 on the corner of Wilshire Boulevard and Western Avenue in Koreatown.  

Fun fact:  The Wiltern was named as a combination of Wilshire and Western.

Where can I park?
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There are several parking lots in the area. The most convenient lot is the Ralphs parking structure adjacent to the venue.  Enter from Oxford street and only through the north entrance - not the Ralphs entrance. We do offer Wiltern Underground parking for certain shows. 

Where can I purchase tickets to your events?
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You can purchase tickets at  www.Wiltern.com, www.LiveNation.com or charge by phone by calling Ticketmaster at 1-800-745-3000. You can also purchase tickets at our box office on show nights. The box office accepts cash, Visa, MasterCard, American Express and Discover. Tickets purchased at the box office have a $5.00 service fee per ticket.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Is there an age limit to come come to your shows?
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No children under five (5) years of age will be admitted. Insomniac shows only allow patrons ages eighteen and up (18 ) into the venue. You must have a valid photo ID.

When is the box office open?
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The box office is open two (2) hours prior to doors opening on show days.

I have tickets at will call. When can I pick them up?
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Ticketmaster Will Call opens at door time. Artist/VIP guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!

I have tickets at will call but can't make it to the anymore. May I transfer tickets to my friend?
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Tickets are non-transferable through our box office.  The original ticket purchaser must go back to original point of purchase and make that request.  If you are a radio contest winner, artist guest or VIP client, please contact the person who confirmed your tickets with any changes.  They will get in touch with us to make any edits on your behalf.

I am on a guest list. How can I verify that my tickets will be at will call night of the show?
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Artist guest lists are usually at will call at doors time. Unfortunately, we don't have a way to verify if your tickets are at will call. We recommend you double check with your contact the day before the show to eliminate any confusion night of show.

 

The show I bought tickets for got cancelled. How do I get my money back?
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If a show cancels, please contact point of purchase for a refund.  If tickets were purchased on Ticketmaster or LiveNation.com, you will get an automatic refund to your original payment method.  

What is the fast lane pass?
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A fast lane pass allows you to skip the general admission line. This service is not offered on every show. Please check Wiltern.com or call 213-388-1400 to find out when you can purchase fast lane passes.

When offered, fast lane passes can be purchased online along with your ticket at Wiltern.com or Ticketmaster.com for $10.00 or for $15.00 at the box office night of the show.

Do you have an elevator?
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Unfortunately, given the age of our building, we do not have an elevator. We do offer accessible seats on the main floor. You can purchase them on Ticketmaster.com or LiveNation.com or call 213.388.1400 if you have any further questions.

Do you have seats at The Wiltern?
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The loge and mezzanine sections are entirely seated. The main floor is standing room or seated depending on the type of show.

 

How can I find out set times for the show I am coming to see?
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Call 213-388-1400 and follow instructions to find out the show schedule. Set times are subject to change.

 

Can I take public transportation to The Wiltern?
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The Metro Purple Line stops right across the street from The Wiltern at the Wilshire/Western station and connects with Downtown LA, Union Station and the Metro Red Line (to Hollywood). Metro Purple Line operates until midnight on weekdays (Sunday to Thursday) and 2:00AM on weekends. Please check metro.net for the most up to date information.

What can I bring to the show?
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Bring yourself, your ticket, your friend and your photo ID!

What am I not allowed to bring to the show?
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Among the items not permitted to shows are: bottles, cans, weapons, lasers, large bags or backpacks, posters, stickers, cameras with detachable lenses, audio/video recording devices, tripods/monopods, alcohol, drugs and illegal substances.

See our list of restricted items.

Do you have a coat check?
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The Wiltern offers a coat check service inside the ticket lobby.

Large backpacks – as well as any personal protection items (pepper spray, pocket knives, etc.) – are required to be left at coat check before entering the venue and can be retrieved upon departure. There will be $5.00 service fee for coats but no fee for personal protection items.

Can I drink/eat at The Wiltern?
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We serve alcoholic and nonalcoholic beverages along with concession items such as popcorn, chips, pizza, burritos and nachos.

 

Can I leave the venue and come back in?
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In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back to the show.

Where are the restrooms located?
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Restrooms are located in our upper and lower lobby. Accessible restrooms are located on the main floor.

Is smoking allowed at The Wiltern?
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Smoking is permitted only on the smoking patio located on the south west side of the building.

Do you have a Lost and Found?
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Please call us at 213-388-1400 and leave a message with your phone number and/or email address.  We will contact you if we have found your lost item.

How do I host a private event at The Wiltern?
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For more information about renting The Wiltern, please visit: https://specialevents.livenation.com/venues/the-wiltern or email WilternEvents@LiveNation.com. 

How do I find out about Premium Experience opportunities at The Wiltern?
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For unrivaled hospitality and the ultimate experience at our events, please call 213-531-0557 or email WilternPremiumSeating@LiveNation.com.  

What is a Premium Upgrade?
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Premium Upgrades vary from show to show based on availability and include any number of amenities that The Wiltern offers. Please email WilternPremiumSeating@LiveNation.com if there is something specific that you are interested in or to learn more.

Where can I purchase a Premium upgrade?
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Call us at 213-531-0557 or email us WilternPremiumSeating@LiveNation.com.

How can I reserve Wiltern Underground parking?
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To reserve Premium Parking in The Wiltern Underground Garage, please call 323-769-4686.

Can I visit your historic building on a non show day?
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For daytime tours, please call us at 213-388-1400 and leave a message with your phone number and/or email address and we will contact you as soon as we can.

How do I become a part of The Wiltern Family?
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We appreciate music lovers and are always looking for dedicated workers! Call us at 213-388-1400 and leave a message and/or email address so we can send you a job application.

 

I want to follow The Wiltern on social media.
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The Wiltern loves our friends and fans!  You can follow us at:

Instagram - @TheWiltern

Facebook, Twitter - @Wiltern

I still have a question you didn't answer...
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Call us at 213-388-1400 leave a message with your phone number and/or email address and we will contact you as soon as we can.

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