The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:
Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
Eliminating hand pump condiment dispensers, providing individual packages instead
Granting fans ability to bring disposable wipes and hand sanitizers into all venues
Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
Increased frequency of cleaning routines and disinfection of high touch areas
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.
Where can I park?
There are several parking lots in the area. The most convenient lot is the Ralph's parking structure located south and east of the theatre on Oxford street. Enter only thru the Northern entrance - not the Ralphs entrance. We do offer VIP parking for certain shows. Please call 323-769-4686 to find out about VIP privileges.
Where can I purchase tickets to your events?
The most convenient way to purchase tickets is through www.Wiltern.com, www.LiveNation.com or charge by phone, please call Ticketmaster at 1-800-745-3000. You can also stop by at out Box Office any show night. The box office accepts Cash, Visa, MasterCard, American Express, and Discover. There is a $5 per ticket fee applied to each ticket purchased at the box office.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
When is the box office open?
The box office is open one hour prior to the doors opening on show days.
I have tickets at will call. When can I pick them up?
Ticketmaster Will Call opens at door time. Artist/VIP guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!
I have tickets at will call and I can't make it to the show any more. Can I transfer tickets to my friend?
Tickets are not transferable. The original ticket purchaser must to go back to original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP Client, again, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.
I am on a guest list. How can I verify that my tickets will be at will call night of the show?
Artist guest lists are usually at will call at doors time. Unfortunately we don't have a way to verify if your tickets are at will call. We recommend you double check with your contact the day before the show to eliminate any confusion the night of the show.
What is the fast lane pass?
Fast lane passes are sold for $15.00 at the box office night of the show or can be purchased online along with your ticket on wiltern.com or ticketmaster.com for $10. A fast lane pass allows you to skip the general admission line. This service is not offered on every show. Please check online or call 213.388.1400 to find out when you can purchase fast lane passes.
How can I find out set times for the show I am coming to see?
Call 213.388.1400 and follow instructions to find out the schedule of the night. Set times are subject to change.
The show I bought tickets for got cancelled. How do I get my money back?
If a show cancels, please contact point of purchase for a refund.
Do you have seats at The Wiltern?
Loge and mezzanine are entirely seated. The main floor is standing room or seated depending on the type of show.
Do you have an elevator?
Unfortunately, given the age of our building, we do not have an elevator. We do offer ADA seats on the main floor. You can purchase them on Ticketmaster.com or livenation.com or call 213.388.1400 if you have any further questions in regards to ADA seating
Where is The Wiltern located?
We are located at 3790 Wilshire Blvd, Los Angeles, 90010 at the corner of Wilshire Boulevard and Western Avenue in Koreatown.
Can I take public transportation to The Wiltern?
The Metro Purple Line stops right across the street from The Wiltern and connects with Downtown LA, Union Station, and Metro Red Line (to Hollywood). Metro Purple line operates until midnight on weekdays (Sunday to Thursday) and 2:00AM on weekends. Please check metro.net for the most up to date information.
Is there an age limit to come come to your shows?
Our age limit is 5 for most shows. Insomniac shows only allow 18 patrons to come into the venue. You must have a valid photo ID.
What can I bring to the show?
Bring yourself, your ticket, your friend, and your photo I.D.!
What am I not allowed to bring to the show?
Among the items not permitted to shows are: bottles, cans, weapons, lasers, back packs, posters, stickers, cameras with detachable lenses, audio/video recording devices, tripods/monopods, alcohol, drugs and illegal substances, large bags or backpacks inside the venue.
The Wiltern offers a coat check service inside the ticket lobby.
Large backpacks – as well as any personal protection items (pepper spray, pocket knives, etc.) – are required to be left at coat check before entering the venue and can be retrieved upon departure. There will be $5 service fee for coats but no fee for personal protection items.
Can I drink/eat at The Wiltern?
We serve alcoholic and nonalcoholic beverages, as well as concession items such as pop-corn, chips, pizza, burritos, and nachos.
Can I leave the venue and come back in?
In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!
Is smoking allowed at The Wiltern?
Smoking is permitted only on the smoking patio located on the south west side of the building.
Where are the restrooms located?
Restrooms are located in our upper and lower lobby. ADA restrooms are located on the main floor.
Do you have a Lost and Found?
We do have a lost and found at the front office. Please call us at 213.388.1400 and leave a message. We will call you back to let you know if we've found your lost item.
I want to follow The Wiltern on social media.
We always appreciate new followers! You can follow us on Instagram, Facebook or on Twitter.
How do I host a private event at The Wiltern?
The magnificent interior of The Wiltern evokes a period of elegance and style simply not found anywhere in today's modern venues. The entrance is set back among colorful terrazzo paving, and its art deco design contains decorative tile work along with colorful murals. The most dramatic element of the overall design is the sunburst on the ceiling of the auditorium, with each ray representing its own art deco skyscraper. The venue offers the perfect vibe and shape for a variety of events. Call us at 213.531.0552 and leave a message with your rental inquiry and we will call you right back. You can also visit our webpage for pictures, capacity information, and floor plan.
Can I visit your historic building on a non show day?
For daytime tours call us at 213.531.0557 and leave a message. We will call you right back!
How do I become a part of The Wiltern Family?
We love music lovers and we are always looking for passionate workers! Call us at 213.388.1400 and leave a message, so we can send you a job application.
I still have a question you didn't answer...
Call us at 213.388.1400, leave a message, and we will return your call as soon as we can!
Where can I purchase a Premium upgrade?
Call us at 213.531.0588 to find out if the show you are coming to see has Premium access available.
What is a Premium Upgrade?
Premium Upgrades vary from show to show based on availability and include any number of amenities that The Wiltern offers. Please contact us if there is something specific that you are interested in, or to learn more.
How can I reserve Wiltern Underground parking?
To reserve Wiltern Underground parking, call 213-531-0587.