Plan Your Visit

We are located at 3790 Wilshire Blvd, Los Angeles, CA 90010 on the corner of Wilshire Blvd and Western Ave.

We are a cashless venue. Visa, MasterCard, Discover, American Express & ApplePay are accepted at all points of sale. 

Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to an additional search.

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

Not allowed: 

1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
2. Face paint
3. Masks
4. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.
5. Shoes are required at all times

All lost and found items will be held at The Wiltern for two weeks following the date of every event. Please be advised that any pepper spray items surrendered or found will be discarded at the end of the night.

There is no re-entry allowed once your ticket is scanned, please bring any items you need for the show duration with you to the venue.

Prohibited Items: 

• Outside food or beverages
• Unsealed packs of gum      
• CamelBaks
• Alcohol
• Weapons of any kind (including pocket knives, pepper spray, large chains, spiked jewelry, etc.)
• Illegal substances, drug or drug paraphernalia, open packs of cigarettes (sealed packs only)
• Professional recording equipment –photo, video, or audio
• Lights of any kind (LED gloves or massagers)
• Dust masks
• Eye drops
• Markers or spray paint,
• Balloons or inflatable balls
• Umbrellas
• Chairs or blankets
• Stuffed animals or dolls
• Laptop computers or iPads
• Posters or stickers
• Open lip balm or ChapStick
• Any item or action that challenges public safety
• Backpacks and large purses

Bags smaller than 12” x 12” are allowed but any larger items will have to be checked at coat check with a fee. Smoking is only allowed in designated smoking areas. There are no ‘in & outs’. Our venue is standing room venue ONLY. All tickets are on a first come first serve basis.

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK unless otherwise noted.

Guests may bring in a plastic water bottle that’s empty to re-fill at one of our water stations inside. Metal or glass beverage containers are NOT allowed in the venue.

The Wiltern offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any outside alcohol into the venue. A valid and current Driver's License or State ID card is required to purchase alcohol, guests will be required to show ID at time of purchase.

Smoking is only allowed in the designated outdoor smoking area. Marijuana is strictly prohibited.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

If a purchase you made during your visit to The Wiltern, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at frontoffice@livenation.com or 213.388.1400. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

The box office at the Wiltern will be open on day-of-show only - opening 2 hours before the door time.

Will Call also opens two hours prior to door time. Artist/VIP guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!

All guests of any age will need a ticket for entry. 

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Wiltern has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Children will need a ticket for entry. 

Generally, the main time you see displayed on each event is the door time. Show time is normally 1 hour after doors. Please check out the Event Details on the ticketing page for more detailed information.

NOTE: All times are subject to change. Please check our social media accounts for the most up to date information on the day of show as each event is different.

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

If a show cancels, please contact your point of purchase for a refund. If tickets were purchased on Ticketmaster or LiveNation.com, you will get an automatic refund to your original payment method. If you purchased in person at our box office contact frontoffice@livenation.com. 

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at frontoffice@livenation.com or 213.388.1400

We offer premium Wiltern Underground parking and upgrades on select shows. Otherwise, there are several paid parking lots in the area. The most convenient lot is the Ralphs parking structure, adjacent to the venue. Enter from Oxford street and only through the north entrance - not the Ralphs entrance. (Please note: We do not own or operate the Ralph’s lot)

The Metro Purple Line stops right across the street from The Wiltern at the Wilshire/Western station and connects with Downtown LA, Union Station and the Metro Red Line (to Hollywood). Metro Purple Line operates until midnight on weekdays (Sunday to Thursday) and 2:00AM on weekends. Please visit their website for the most up to date information. 

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at frontoffice@livenation.com or 213.388.1400

For a virtual tour, click here

The Wiltern strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit.  frontoffice@livenation.com 213.338.1400 Our box office is open show day only, opening 2 hours before the door time. 

Arrival & Accessible Entrances: 

The main entrance to The Wiltern is accessible.  If you hold a VIP ticket, the VIP entrance to The Wiltern includes several steps in the VIP area.  If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the VIP area.  

Restrooms: 

The accessible restroom is located on the main level to the right of the main entrance as you enter. Both accessible restrooms are single user and first come, first served.  

Ticketing: 

Accessible tickets can only be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section on the floor is left of the stage.  There is a ramp on the left-hand side of the theater doors on the main level.  Due to the historic nature of the building, the Loge and Mezzanine are accessible by stairs only.   

To find tickets in the Accessible Seating Area of The Wiltern, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

Accessible Parking: 

The Wiltern does not own or operate any parking in the area.  Some of the local parking lots in the area include Ralphs Parking Lot and Aroma Parking Lot. Both parking lots are accessible with dedicated parking and elevators. Please follow signs to the Accessible parking spots.  Consult signage in the lot for payment if required. 

If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

The Wiltern takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 

At The Wiltern, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Effective Communication Accommodations:

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, assisted listening devices, or written materials, please submit your request at frontoffice@livenation.com or get in touch with us at 515.425.6627 on Thursdays 11-5 PM at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Assistive Listening Devices:

Please see a member of the guest services team upon your arrival.  They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.  

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.